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18min chapter
Fighting First Party Fraud and Chargebacks in e-Commerce - with Jeff Otto of Riskified
The AI in Business Podcast
Tackling First-Party Fraud in E-commerce
The chapter discusses the rise of chargebacks in e-commerce, particularly due to first-party fraud, where consumers claim non-receipt of products or damage. It explores the challenges faced by chargeback teams, including manual processes, inefficient handling, and financial impacts on businesses. The narrative emphasizes the need for advanced technology and efficient strategies to combat fraud and improve chargeback management in the retail sector.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode