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A 72-Hour Retail Transformation with Robert Neer and Brent Van Wieringen (ex- Best Buy, Amazon, Walgreens)

The Frictionless Experience

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Embracing True Agility in Organizations

This chapter emphasizes the necessity of a collaborative and multidisciplinary approach to problem-solving in organizations, advocating for early involvement of technology teams in projects. It highlights the role of communication, trust, and emotional intelligence in fostering innovation and creating frictionless experiences.

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