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Innovating User Experiences at Airbnb
This chapter explores Airbnb's innovative welcome experience designed for both new and seasoned users, focusing on personalization and intuitive design strategies. It highlights the use of tactile elements and 3D icons that mark a departure from traditional design aesthetics, fostering collaboration and creative exploration within the design team. Additionally, the chapter provides insights for new design leaders on effective communication and collaboration with cross-functional teams during the design review process.