7min chapter

Total Retail Talks cover image

West Marine Exec on CRM Marketing ROI: 'Consider Both Quantity and Quality'

Total Retail Talks

CHAPTER

Harnessing the Power of Direct Mail in CRM Programs

Exploring the importance of direct mail in modern CRM strategies and how personalized, targeted approaches can lead to higher engagement and revenue. Insights are shared on integrating direct mail effectively into CRM programs and viewing it as a complementary channel to digital efforts.

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