The Rise of Community and the Opportunities Ahead

David Spinks (@DavidSpinks), author of The Business of Belonging, joins Erik on this episode to discuss:

- The evolution of the different movements in this space, from customer service to customer success to community.

- How to make your users feel like they’re a part of the business.

- His requests for startups in the space.

- How to earn the trust of your users.

- How to get a community off the ground.

- How to enable your community to engage itself.

- What to do when excitement wanes.

- Common traps to watch out for.

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