Holding the Calm, the Secret to Resolving Conflict and Defusing Tension

The author of Holding the Calm, The Secret to Resolving Conflict and Defusing Tension has a new book coming out. Hasha Boteach: I think a lot of listeners are saying, I need more of this because we're we're struggling with our difficult conversations. Where can we agree as opposed to where do we disagree? And so often what happens for people is we think someone's trying to win.