It can be frustrating when people do things we don't want them to do. A friend cancels plans at the last minute. A child refuses to get dressed for school. Before long, our resentment builds, and we're tempted to issue more rules, reminders, and consequences. But the techniques we use to get people to alter their behavior are often strikingly ineffective. This week, psychologist Stuart Ablon explains why these methods fail, and offers better ways to help the people we care about make lasting change..
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