Nudge cover image

Rory Sutherland on Drink Driving, Five Guys and the Tube Map

Nudge

CHAPTER

Understanding Emotional Metrics and Passenger Experience in Rail Companies

The chapter explores how rail companies' metrics may not always align with passengers' emotional needs, the significance of alleviating anxiety through relevant information, and how uncertainty and subjective experiences impact passenger reactions. It emphasizes the limitations of solely relying on rationality in problem-solving, highlighting the need for a balance between objective measurements and psychological solutions to enhance consumer experiences.

00:00
Transcript
Play full episode

Remember Everything You Learn from Podcasts

Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
App store bannerPlay store banner