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VC Fundamentals: Consumer Investing Master Class with Sarah Tavel, General Partner at Benchmark

ACQ2 by Acquired

CHAPTER

Scaling Business Through User Happiness

This chapter explores the critical concept of 'minimum viable happiness' as a metric for scaling businesses in marketplace environments. It emphasizes user retention over traditional growth metrics and demonstrates how platforms like Uber and Airbnb navigate user dynamics to maintain engagement and revenue. By focusing on user satisfaction and core strengths, the chapter outlines effective strategies for achieving sustainable growth in competitive markets.

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