5min chapter

VUX World cover image

Why Conversational AI is really about business transformation, with Kevin Fredrick, Managing Partner, OneReach.AI

VUX World

CHAPTER

Are You Not Thinking Big Enough?

Bloitte's service design is more akin to digital transformation than conversational AI. The company has an apprenticeship program now so that they can learn from people who have done this successfully at the expert level. Gartner said 90% of chatbots will be abandoned by the end of 2023.

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