AWS Podcast cover image

#525: [Amazon Connect] Episode 1 - Personalize Customer Engagement By Empowering Agents

AWS Podcast

00:00

Engage - A Single Pane of Glass

A lot of the components are actually leveraged from our amazon connects, i think. It's all about being able to adapt to the customers conin needs really quickly. The ability to understand who genis and what her loyalty status is was a big part of why we chose le major as their contact centre partner.

Transcript
Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app