#525: [Amazon Connect] Episode 1 - Personalize Customer Engagement By Empowering Agents
AWS Podcast
Engage - A Single Pane of Glass
A lot of the components are actually leveraged from our amazon connects, i think. It's all about being able to adapt to the customers conin needs really quickly. The ability to understand who genis and what her loyalty status is was a big part of why we chose le major as their contact centre partner.
00:00
Transcript
Play full episode
Remember Everything You Learn from Podcasts
Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
