5min chapter

Knowledge Cast by Enterprise Knowledge cover image

Jean-Claude Monney - Managing Partner of The Monney Group

Knowledge Cast by Enterprise Knowledge

CHAPTER

How to Get a Layperson to Understand Knowledge Management

Jean-Claude: It's a lot harder to get somebody whose job does not have the letters K and M in it to understand what we're really saying there. So I think you're raising a very good point here. The approach that I've taken in my former job is to not talk about KM and not talk about that, but talk about a business example that relates to a person. And so now it becomes very important that then how do you reuse?

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