How to Get a Layperson to Understand Knowledge Management

Jean-Claude: It's a lot harder to get somebody whose job does not have the letters K and M in it to understand what we're really saying there. So I think you're raising a very good point here. The approach that I've taken in my former job is to not talk about KM and not talk about that, but talk about a business example that relates to a person. And so now it becomes very important that then how do you reuse?

Transcript

Play full episode

Remember Everything You Learn from Podcasts

Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.