3min chapter

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From The Archive: Cathy MacDonald - The Foundations of Communication

LTB Podcast

CHAPTER

The Importance of Listening to Clients

If the client gives you something there although it might hurt your ego if they turn around and say well actually I haven't worked towards the goal that I want to work towards that's an opportunity for you to improve. There would be clues through a motion through non-verbal  the way that I move the way that I look the way that we reacted, he says. "I wish somebody had said that to me maybe when I back when I started just about asking is there anything else that I could have done" 'The exploration side of it could be something that could be really really powerful' she adds.

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