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From The Archive: Cathy MacDonald - The Foundations of Communication

LTB Podcast

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The Importance of Listening to Clients

If the client gives you something there although it might hurt your ego if they turn around and say well actually I haven't worked towards the goal that I want to work towards that's an opportunity for you to improve. There would be clues through a motion through non-verbal  the way that I move the way that I look the way that we reacted, he says. "I wish somebody had said that to me maybe when I back when I started just about asking is there anything else that I could have done" 'The exploration side of it could be something that could be really really powerful' she adds.

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