8min chapter

Marketing Your Practice cover image

Ep357. Unlocking The Vault: Secrets To Skyrocketing Internal Referrals. Angus Pyke

Marketing Your Practice

CHAPTER

Net Promoter Score and Internal Referrals

The chapter delves into utilizing Net Promoter Scores (NPS) to measure patient loyalty and drive internal referrals, highlighting the importance of proactive feedback gathering and analysis. It discusses strategies such as conducting NPS surveys during consultations, involving front desk staff in feedback loops, and categorizing responses to improve overall service quality.

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