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Experience Strategy For Consultants: How To Create Transformation For Your Clients With Dave Norton: Podcast #295

Consulting Success Podcast

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The Importance of Focusing on Time Well Spent

In order for an experience strategy to be effective, does it need to be very focused and customized? Or can it actually be broader and more general? The insight that is driving the point of view, the thought leadership in this case, can be very, very broad. We have a series of things every year, we do primary research on what B2B and B2C and healthcare customers are looking for. And some of the insights that we come up with are things like today, customers are not interested in conveniences, they're interested in time well spent.

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