Getting People to Open Up - I Lost My Place

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A lot of our conflict comes from dist this missal between what we want and what's actually good for everyone. Getting people to get real lined with what the goal of this conversation is can be really helpful. Even if you're not able to get someone opened up in that moment, what you've done is you're basically keeping the soil fertile. I like the gardening analogy to it just makes so much sense.

Josh Mauldin shows us how resolving conflict not only makes us better humans, but better designers. He challenges us to approach conflict with a growth mindset and the question, "What can I learn from this?" to help us become less anti-conflict and more pro-resolution. He articulates the difference between healthy and unhealthy conflict and teaches us why healthy conflict is good and even worth pursuing. He reminds us that it all comes back to empathy which does not mean agreeing with someone, but making an active effort to understand where they’re coming from. He also reveals how embracing conflict is the catalyst for building the best teams, the best products, and the best you.

How Long Have you Been Thinking About Conflict Resolution? (4:38)
Has Team Conflict Increased Since We've Gone Remote? (9:48)
How Can We See Past the Emoji's? (13:53)
What Does Your Conflict Resolution Framework Look Like? (18:54)
How Does Your Cranky Conclusions Approach Work? (20:53)
Conflict Resolution for Leaders (28:14)
How Do You Address Conflict with Your Leadership? (32:08)
What's the Difference Between Healthy and Unhealthy Conflict? (35:10)
How Does Healthy Conflict Create Better Products? (38:28)
Is Agile a Double-Edged Sword When it Comes to Team Conflict? (41:20)
Design Superpower? (46:13)
What's Your Design Kryptonite? (47:08)
UX Superhero Name (47:57)
Habit of Success (48:36)
Invincible Tool or Resource (49:26)
Best Advice (54:11)
Connect & Keep Up (55:44)

Check out the detailed show notes including mentioned links, transcript and Eli Jorgensen's astonishing superhero artwork at userdefenders.com/077

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