With engineering, there's this sort of indifference or rejection of these metrics. I like that leaving it up to the teams to kind of figure out their own baselines and their own maybe targets that make sense to them. So looking at it from a scientific point of view, can we learn about what are the parameters that make something take a long time?
In this interview, Mojtaba Hosseini (Director of Engineering at Zapier) talks about how to approach using metrics, pitfalls teams run into, and the common evolution teams go through as they adopt metrics.