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Marc Saris on Mastering EQ and Cultural Dynamics in Negotiation

Negotiate Anything

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Strategies for Negotiating with Emotional Outbursts

This chapter explores the important strategies and considerations when negotiating with individuals who have emotional outbursts. It emphasizes the need to remain calm and not concede, and discusses the challenge of distinguishing genuine emotions from tactical displays. The chapter also touches on cultural dynamics in negotiation and the benefits of having an observer present.

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