8min chapter

One Next Step: Management Tips & Tools for Small Business Owners cover image

005: Building a Community to Build Your Business with Sangram Vajre

One Next Step: Management Tips & Tools for Small Business Owners

CHAPTER

Prioritizing Customers and Retention

This chapter emphasizes the importance of focusing on customer satisfaction and retention in the early stages of a business. It also discusses the value of referrals, owning the narrative, and constantly aligning messaging with customer feedback.

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