Chris Voss - How to Become a Master Negotiator with a Heart
Slo Mo: A Podcast with Mo Gawdat
00:00
How Do You Do That Differently When You're Yelled At?
"I love to walk up to a counter and airport or any other place, hotel, after the person behind the counter has been yelled at," he says. "Because you can show the contrast of being this guy ... Yeah, I'm going to be a nice guy." He adds: "Now, whatever they could do for me, I want them to be able to do it happily"
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