Strategies for Scaling an Agency Effectively

Hiring and training new employees is a big commitment - and getting it right will have a lasting impact on your agency.

Kicking off The Big Agency Club series, we chat with Sarah Brougham, VP of Operations at GenFlow. Sarah’s helped multiple agencies go from start-up to established, having a big hand to play in their growth and maturity journies. Sarah has spent the past six years at GenFlow, helping grow revenue there by 5x and headcount 16x.

Sarah gives us her best tips on:

• Hiring the right people for your agency
• Creating onboarding programs that new hires love and gets them off to a running start
• How offboarding goes beyond formalities and systems removals, and includes decisions on retention
• How to decide whether to fight to keep an employee that's thinking of leaving

Follow Sarah on LinkedIn: https://www.linkedin.com/in/sarahbrougham/

Follow Harv on LinkedIn: https://www.linkedin.com/in/harvnagra/

Agency8x: https://www.agency8x.com/

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