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Developing A Resilience Plan for Success: Managing Workplace Demands (with Dr. Marie-Helene Pelletier, Work Psychologist)

This New Way

CHAPTER

Mistakes, Changes, and Resilience

The chapter discusses early mistakes made by a leader in managing a call center and the challenges faced in implementing necessary changes. It highlights the importance of taking ownership of decision-making and aligning with stakeholders' values. The chapter also introduces 'The Resilience Plan' and discusses its application in a leadership role.

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