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The Myth of 93% Nonverbal Communication
This chapter explores the myth that 93% of communication is nonverbal, explaining how this statistic has been misrepresented and is not universal. It emphasizes the importance of recognizing biases when interpreting nonverbal cues and the role of emotional state and cultural reference points in facial expressions. The chapter also discusses the limitations of text messages in conveying nonverbal components and the responsibility of communicators to ensure their message is understood.