Amazon Isn't Going to Compete With You, Is It?

"We looked in our system, only 82 % of text books had returned. And the model said, supposed to be, we'll be 95 s cause we said there'ld be five % breakage,. Right? And then we looked at the data upia said they were, they had been shipped to the warehouse." "Once you have that insight, and once you realize that amazon doesn't have the business model motivation to come after you, thi's a totally different pitch to the v c," he says. 'I like to tell my board how many books came because they're a model that we have to go with.'