This chapter explores the techniques and strategies used in hostage negotiation, highlighting the importance of emotional intelligence, active listening, and relationship building. It shares real-life experiences and discusses the three key steps that all negotiators follow to successfully deescalate dangerous situations.
This episode was first broadcast in September 2022.
You might not think of yourself as a negotiator but big or small we all negotiate daily.
Getting better at it could make your life easier.
So what's the most effective way to negotiate?
Is playing hardball ever a useful strategy?
And what do you do when you're at a power disadvantage?