Let your customers be your scouts, w/Eventbrite's Julia Hartz
Masters of Scale
00:00
The Data Insights Team Is Your Mistress Spock
The data insights team that we have, it almost in a way is benefited from not talking to customers all day because they are actually looking at just the data. Part of this is about being passive. You need to find a way to hook yourself into that matrix picture. This picture combines an overall vision of what your customers want in general with pinpoint accuracy on their each and every need,. Not just from the present but in the future.
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