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4min chapter
Tech Support, Deconstructed
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How to Hold on to Your Job
Tech support technician Joseph says empathy is key to a good job. Show customers that you are invested in their success just as much as they are. When things are running smoothly, it's easy for those people to fly under the radar. So how does a person looking at technical support amplify their presence and show off their full potential? Let me know in the comments below.
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