This chapter explores the rapid growth of ServiceNow and the ensuing challenges after significant investments and major client acquisitions. It highlights the tension between the founder's coding preference and the company's need for strong leadership, leading to a quest for the right CEO. The narrative examines the complexity of aligning team dynamics and the importance of decisive leadership during a critical transition period.
On Training Data, we learn from innovators pushing forward the frontier of AI’s capabilities. Today we’re bringing you something different. It’s the story of a company currently implementing AI at scale in the enterprise, and how it was built from a bootstrapped idea in the pre-AI era to a 150 billion dollar market cap giant.
It’s the Season 2 premiere of Sequoia’s other podcast, Crucible Moments, where we hear from the founders and leaders of some legendary companies about the crossroads and inflection points that shaped their journeys. In this episode, you’ll hear from Fred Luddy and Frank Slootman about building and scaling ServiceNow. Listen to Crucible Moments wherever you get your podcasts or go to:
Spotify: https://open.spotify.com/show/40bWCUSan0boCn0GZJNpPn
Apple: https://podcasts.apple.com/us/podcast/crucible-moments/id1705282398
Hosted by: Roelof Botha, Sequoia Capital
Transcript: https://www.sequoiacap.com/podcast/crucible-moments-servicenow/