Razorpay CEO Harshil Mathur talks about deliberate culture, building to a need, and the principles of product development
First Principles
How to Get Back on Track With Your NPS Core
We should have about like in 2020 um 2020 late uh that is when we realized so when we made this then things started weakening and 2020 late i think normal this summer is when we accepted that things have gone bad. At a large scale when you have such so much influx and then plus was still coming in because 2021 again, fixing nps becomes extremely hard. It took us a lot of time to trying to start getting things back on track early this year.
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