Hacking Humans cover image

Spotting social engineering in the shadows.

Hacking Humans

CHAPTER

Nation-State Affiliate Group's Tech Support Scam and Microsoft's Response

Discussion of a blog post by Microsoft detailing a campaign by a nation-state affiliated group, Storm 1811, that targets victims with a tech support scam through fake phone calls. Microsoft is developing warnings for their Quick Assist tool to prevent such scams, and the chapter explores various experiences with social engineering tactics like email bombing and tech support impersonation.

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