AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
13min chapter
Resy and Eater: Ben Leventhal
How I Built This with Guy Raz
Revolutionizing Restaurant Reservations
This chapter delves into the evolution of a restaurant reservation system that enables direct bookings through restaurant websites, eliminating per-cover fees and establishing a flat monthly rate. It discusses key partnerships, including a transformative collaboration with Airbnb, and how customer relationship management systems enhance restaurant operations. The chapter highlights the strategic acquisition by American Express and the subsequent launch of Blackbird Labs, an innovative loyalty program aimed at redefining customer engagement in the restaurant industry.
00:00
Transcript
Episode notes
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode