This chapter explores the critical role of customer experience in service industries, highlighting the need for businesses to understand customer interactions directly. It emphasizes the alignment of hiring practices with service-oriented values and the importance of attention to detail in leadership, using well-known brands as examples. The discussion includes the challenges of identifying suitable talent and maintaining consistency in organizational processes to foster a culture of quality.
On a new edition of Weekend Conversations on the Elevate Podcast, host Robert Glazer and producer Mick Sloan discuss how excellent leaders and organizations often stand out by getting the small details right. They talk about how leaders should prioritize big picture priorities versus small details, how to ensure a team is committed to getting the little things right, and why all of this makes you stand out.
Read the post referenced in this podcast: Friday Forward - Two Trucks (#443)
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