The Foundation of Trust in Hospitality and Leadership

Brian Chesky, the CEO and cofounder of Airbnb, is firmly in the trust business. His focus isn't only on building a trusted platform for people to rent their homes to strangers — it's on earning the trust of his employees. Adam and Brian discuss how to lead with care in tough times, why it's better to overcommunicate than undercommunicate, what to expect for the future of work, and why a company should be treated as a community rather than a family. Transcripts for ReThinking are available at go.ted.com/RWAGscripts

For the full text transcript, visit ted.com/podcasts/rethinking-with-adam-grant-transcripts

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