Return Abuse and Merchant Countermeasures

What if the newest trend in shopping isn't buying, but trying? Free tastes, test drives, and no-questions-asked returns are reshaping malls into showrooms for a growing trial economy. For consumers, the risk feels almost nonexistent. For brands, trust becomes the currency. But when does trying stop functioning as a preview and start replacing purchase altogether? And what happens when the free samples run out? On the show: Steve, Yushun & Yushan.