Transforming into the SaaS and Subscription World at Aruba Networks

4min Snip

00:00

Play full episode

Summary

Transcript

Episode notes

A detailed exploration of the speaker's transition to the SaaS and subscription model at Aruba Networks, underscoring the critical role of customer success in ensuring product adoption and renewal rates. The chapter delves into the challenges of moving from traditional support contracts to subscriptions and leveraging technology for scalable customer success support.

Carlos Quezada is a purpose-driven leader who is launching customer success within Aruba Networks (and HP Enterprise company). He's prioritized CS Operations as he's built his practice, and he's nailed the change management aspects of the role - often the hardest part of the job! Anyone looking to drive transformational change within their organization can learn from what Carlos is doing.

--
Big shout out to Carlos and Aruba Networks https://www.arubanetworks.com/
Carlos Quezada: https://www.linkedin.com/in/cquezada/

--
This can be found on our website: https://customerimperative.com/carlos-quezada/

--
This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth & retention strategies. Learn more at https://customerimperative.com/

Jay Nathan: https://www.linkedin.com/in/jaynathan/
Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach/