Prioritizing customer success operations (Carlos Quezada, Aruba Networks)
Gain Grow Retain
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Transforming into the SaaS and Subscription World at Aruba Networks
A detailed exploration of the speaker's transition to the SaaS and subscription model at Aruba Networks, underscoring the critical role of customer success in ensuring product adoption and renewal rates. The chapter delves into the challenges of moving from traditional support contracts to subscriptions and leveraging technology for scalable customer success support.
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