Text Message Negotiation Mastery with Veronica Cravener, Esq.
Negotiate Anything
00:00
How to Summarize a Conflict
Kwame: It seems like these are skills that we could use in our in-person conversations too. But it seems like in the text message type of conflict resolution scenario, the skills are magnified. He says he's noticed a lot more politeness online as compared to when he thinks of his offline mediations. Kwame: I don't get nearly the same like thank yous as I do with these online ones.
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