California's 'Click to Cancel' Law Targets Unwanted Subscriptions
KQED's Forum
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Navigating Subscription Cancellations
This chapter explores the complexities of canceling subscriptions, emphasizing the concept of 'sludge' where companies create hurdles for consumers. It discusses recent California legislation aimed at simplifying cancellation processes and the impact on consumer rights. Through personal anecdotes and examples, the chapter highlights the challenges faced by consumers in navigating deceptive practices and the need for greater transparency in billing.
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