Julian Treasure is a prolific author who is the world-leading expert on how to make yourself heard and be an engaged and empathetic listener. One of the most popular Ted speakers of all time, his talk ‘How to Speak So People Want to Listen’ has been viewed over 50 million times.

When Julian speaks, people listen. And what we learned from Julian is that listening and speaking isn’t a simple case of give and take, one person speaking and another one listening. Instead, it’s a circle, the way one person talks effect the way the other person listens, and vice versa.

We also learn the ‘leeches’, or common mistakes, that hold people back from effective and clear communicating. Do you think you’re a good listener and speaker? If you sub-consciously answered yes, there might be a crucial skill that you’re missing…

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