4min chapter

LEVELS – A Whole New Level cover image

#134 - Startup operations, infrastructure, & scaling it all | Chris Jones, Michael Mizrahi, & Ben Grynol

LEVELS – A Whole New Level

CHAPTER

The Phases of a Successful Ops Organization

Opson has gone through a number of phases in its growth. The first step is consolidating all these tools and simplifying as much as possible so that there's one place for all customer conversations to happen. Phase two is, i think, starting to bring more people into the mix. And you need be able to repeat that with multiple new hires along the way.

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