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152. What Great Listeners Actually Do with Jack Zenger (Part 1)
The Greg McKeown Podcast
The Most Effective Listener Is Level One
Episode 140 is called One Phrase for Achieving Psychological Safety. It goes into some detail about this Google research that's just been described. You're saying level one has to have some psychological safety. That's level one, everybody. Level two was the really effective listener. Closes the laptop, positions themselves in their chairs, a joy that they're facing.
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