Building Customer Health Score Template and Launching Udemy Course

The chapter delves into creating a viral customer health score template on LinkedIn, discussing its impact as a lead generation source with over 1000 downloads. It also explores the challenges faced in launching a Udemy course linked to the customer health score concept, including complexities with pre-sell revenue and taxation forms. The conversation touches on customer scoring systems, challenges of bias, scientific validation, and the integration of customer success management with revenue functions.