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Why You’re Not Being Heard—And How to Change That Through Assertiveness

Negotiate Anything

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Mastering Assertive Communication

This chapter focuses on a role-playing exercise that illustrates effective assertiveness in workplace communication, highlighting a conflict over last-minute presentation changes. The speakers discuss the emotional challenges of assertiveness and the necessity of addressing concerns directly to foster understanding in professional relationships. Emphasizing the importance of balancing assertiveness with warmth, the chapter provides insights into managing emotions and preventing backlash during difficult conversations.

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