AI, SaaS, and scaling from Poland | A conversation w/ the head of IR at Text S.A.
The Dutch Investors
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The Evolving Landscape of Communication
This chapter explores the balance between text-based and emerging communication methods, emphasizing the efficiency and reliability of text. It discusses the challenges of integrating various communication forms, such as voice and video, and their implications for customer engagement. Furthermore, the chapter reflects on the significance of seamless software integration, particularly in relation to CRM systems, and its impact on customer retention amidst potential service disruptions.
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