Sam Floy - operationalizing your agency, finding your best clients, vertical vs. horizonal responsibilities
Agency Lessons | Interviews with Founders, Owners, and Operators about Growth and Operations
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Challenges of Hiring and Capacity Planning in a Flexible Skill Set Environment
This chapter explores the difficulties faced in hiring for a business with a flexible skill set. It delves into the significance of hiring individuals with the right attitude and character, as well as implementing a mentoring system. The chapter also addresses the issue of outdated SOPs and touches upon capacity planning in relation to client service.
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