Secrets of a Rockstar Chief Digital Banking Officer
Banking Transformed with Jim Marous
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The Digital Strategy at Us Bank
The bank has a lead digital executive for each of the major customer groups. When you think about employ s as customers, think about an employee having sort of two rolls. Now they have a role of being an employee in service of themselves and tools that they use to get their job done. But then there's also the collaborative side of an employee with the customer. So whether it's loan processing, or whether it's the work we've been doing in customer service and support, building out the digital capabilities.
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