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SPOS #911 – Jay Baer On Winning With Speed

Six Pixels of Separation Podcast

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Bridging the Gap Between Businesses and Customers

This chapter discusses the disconnect between businesses and customers, highlighting examples such as Tesla's waiting list and the possibility of implementing a fast pass. The conversation also explores setting expectations and reducing the uncertainty gap, with examples like the Domino's pizza tracker. Additionally, the power of personalized customer experiences and the importance of transparency and updates are emphasized.

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