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Reassessing your metrics with Earl Grey Capital's Matt Sornson
How to Win podcast with Peep Laja
Customer Success Is Hard and Shouldn't Be Delegated Early
We tried to delegate customer success four times between 1 million in ARR and 25 million. We were a little bit lazy and didn't have as much fun on conversations with those customers. The thing that founders are uniquely, typically uniquely good at is they have all of the context. And make sure you pick a market where you love your customers.
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