"It's honestly, you should just have like a contractor that takes stuff down," he says. "You're mostly going to get results by just focusing on your customer and making your product better" He adds: "If we show that we have no mercy, then people won't do it."
Here's a quick sneak-peek into the Consulting.com Quantum Mastermind event! Listen to Sam as he answers some burning questions.
Note: We were using a throw mic and that has resulted in some inaudible questions (whoopsie). But Sam's audio is perfectly audible throughout the session. Happy listening.
Rather watch it? Sure: https://www.consulting.com/channel/how-to-use-metrics