
#459: United Airline's "Mileage Plus" - Luc Bondar Shares Loyalty Learnings and Success.
Let's Talk Loyalty
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Innovative Approach to Utilizing Loyalty Programs for Capital
This chapter discusses the innovative approach taken by United Airlines in utilizing their mileage plus program to support the airline during the challenging times brought about by the COVID-19 pandemic. They highlight the success of raising $7 billion through packaging and collateralizing the cash flows of the loyalty program.
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