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The Evolution of AI-Driven Enterprise Search
This chapter examines the growth of Glean as an innovative AI-driven search solution, highlighting its integration of tools like Gong for enhanced productivity. It discusses the transition from traditional search models to modern generative AI interfaces, emphasizing the challenges and user adaptations required. Additionally, it emphasizes the importance of user experience, evaluation of AI models, and the need for rigorous testing while maintaining data privacy in enterprise settings.